Refund Policy

Relokato is a software-as-a-service platform operated by Goldmark Digital LLC d/b/a Relokato. All payments are processed by Paddle.com Market Limited, which acts as Merchant of Record for all Relokato transactions. As Relokato provides no physical products, returns do not apply.

What you are buying

Relokato Move Pass — a one-time payment of $149 that gives you 12 months of full access. It is not an unlimited or lifetime purchase. It does not renew automatically and you will not be charged again.

Relokato Monthly — a recurring subscription at $19 per month. It renews each month until you cancel. You can cancel at any time from Account → Plan, which opens our billing provider (Paddle) to confirm the cancellation, and you keep access until the end of the period you have already paid for. For cancellation or billing questions, email hello@relokato.com.

30-day money-back guarantee

If Relokato is not right for you, you can request a full refund within 30 days of your purchase. You do not need to give a reason. This applies to the Move Pass and to your first Monthly payment. Later Monthly renewal payments are not covered by this guarantee, except where a statutory right applies — cancel before your renewal date to avoid being charged.

After your access period ends

When your paid access ends — at the end of the Move Pass’s 12 months, or at the end of the period you last paid for on Monthly — your account moves to the free plan. You keep permanent read-only access to the plan, notes, budget entries, and completed tasks you created. Active features stop.

Statutory rights

Consumers in certain jurisdictions have statutory withdrawal or cancellation rights. These include a 14-day right of withdrawal for consumers in the European Union, EEA, Switzerland, and the United Kingdom, and a 7-day right to cancel for consumers in Canada. Where local consumer protection law grants you such a right, that right applies and nothing in this policy limits it. Our 30-day guarantee is offered in addition to, and does not replace, any statutory right you have.

If you are on a free trial, your statutory withdrawal period runs again from the day the trial ends.

Because Paddle.com Market Limited is the Merchant of Record for your purchase, refunds are administered by Paddle and are subject to Paddle’s Refund Policy. Where Paddle’s policy or applicable law provides a higher level of protection than this policy, the higher level applies.

If a refund is issued, access to the associated paid features will end.

How to request a refund

Refund requests are handled by Paddle. Use the “View receipt” or “Manage subscription” link in your purchase confirmation email, or visit paddle.net and select “Request refund.”

Technical problems

If you experience a technical problem or a defect that prevents you from using features as described, contact us first at hello@relokato.com so we can try to resolve it. If we cannot resolve the issue, you may contact Paddle with details of the problem and our response.

Complaints

If you are unhappy with Relokato, or with how a refund request was handled, email hello@relokato.com. We aim to acknowledge complaints within two business days and to resolve them within ten business days. Formal legal or policy notices should go to legal@relokato.com.

If we cannot resolve your complaint to your satisfaction, you can raise it directly with Paddle.com Market Limited, the Merchant of Record for your purchase, at paddle.net.

Questions

For cancellation, billing, or refund questions, contact us at hello@relokato.com or +1 307 401 8273. Policy notices and formal correspondence should be sent to legal@relokato.com.